TechWo | Expert Technical Writing and Documentation Services

Professional Background

Provided technical writing services for 15+ B2B SaaS, IT, Finance, Law and Tech Industry clients, delivering API documentation, knowledge bases, End User documentation and Research Papers.
Created structured troubleshooting documentation and FAQs, reducing customer support queries by 25% and improving product adoption.
Developed SDK guides and API documentation, enabling developers to integrate products seamlessly.
Authored business proposals and standard operating procedures (SOPs) that enhanced internal workflow efficiency for clients.
Applied UX research methodologies to refine technical documentation, ensuring clarity and accessibility for diverse user groups.
Established custom style guides for clients to maintain consistency across documentation sets.
Authored 100,000+ words of technical content, covering multiple high-tech products, significantly improving user engagement and comprehension.
Developed a comprehensive knowledge base for a SaaS platform, leading to a 40% reduction in customer support inquiries.
Spearheaded the creation of a standardized documentation framework, accelerating content delivery by 50%.

Senior Technical Writer, Communications and Power Industry (CPI) , April 2022- January 2025
- Produced and maintained technical documentation for complex electrical and electronic systems, including high-power amplifiers and embedded computing devices, ensuring engineers, technicians, and end-users could fully understand product functionality, installation, and troubleshooting.
- Developed detailed test procedures, user manuals, and operational guides that optimized manufacturing workflows, reducing testing time by 30% and minimizing production errors, leading to cost savings.
- Collaborated with R&D teams, product managers, and software engineers to document testing protocols, firmware updates, and system integration processes, improving product reliability and compliance with industry standards.
- Created standard operating procedures (SOPs) that streamlined internal processes, improving efficiency and reducing documentation inconsistencies.
- Created and maintained a library of troubleshooting manuals, installation guides, and safety procedures, totaling 500+ pages of documents and introduced version control practices.
- Actively engaged in user feedback collection and usability testing, resulting in continuous improvements to documentation which leads to a 47% reduction in customer support inquiries.

Collaborated closely with engineering teams to develop and maintain comprehensive technical documentation for electronic systems, contributing to a readership of 100+ users.
Authored Python scripts to enhance documentation process, facilitating code reviews and content management.
Worked within an Agile development environment, ensuring documentation aligned with fast-paced development cycles and evolving requirements.
Conducted performance tests and evaluations on microwave modules, leveraging technical expertise to produce accurate and informative documentation.
Contributed to business goals by reducing customer support response times by 42% through the creation of self-service documentation.
Established custom style guides for clients to maintain consistency across documentation sets.
Created detailed technical reports to document the system faults, emphasizing clear and concise communication of complex issues.
Familiar with industries best practices, including single-sourcing, structured authoring, and content management systems.
Assisted in research, building and testing prototypes for new development projects.

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Bachelor's Degree in Electronics Engineering Technology - Telecommunication Systems
Conestoga College, September 2016 - April 2019
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Certification in Technical Writing – Technical Writer HQ, 2020
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API Documentation Workshop – LinkedIn Learning, 2023

Skills & Expertise

• Technical Writing

End-user Documentation, API Documentation, Release Notes, Business Process Documentation, Case Studies, R&D Documentation and Test Procedures.

• Agile & UX Documentation

Enhancing documentation readability and user experience, working with Agile development teams using Scrum methodologies.

• CMS & Documentation Management

Editing and maintaning documentation using CMS tools for consistency and scalability.

• Tools

MadCap Flare, Confluence, Snagit, JIRA, Zendesk, Swagger, Postman, GitHub, Adobe Acrobat and Markdown Editors.

• Research & Analysis

Audience analysis, competitive research, usability testing for documentation, project reports or Whitepapers.

• Process Improvement

Standardizing documentation workflows, developing style guides, and improving documentation accessibility.

• Visual Communication

Creating step-by-step tutorials along with flowcharts, diagrams, infographics, and video guides.

• Programming

HTML, CSS, C, C++, JavaScript, and Python.